FREQUENTLY ASKED QUESTIONS
What are the shipping times for your products?
We usually take 2 days to prepare your order then approximately 10 working days to deliver it to you (for more details, refer to the product sheet).
Do you provide product tracking/tracking information?
Yes, as soon as your order is sent, we will send you your tracking number by email.
Some items are missing from my order, what's happening?
Depending on orders, products may be shipped separately. For example, if this contains items from two different warehouses, there will therefore be two deliveries. The rest of the order will most likely arrive shortly.
I received a damaged item. What can I do?
We are sorry to hear this. Simply send us an image of the damaged item in question to the email address: email@example.com and we will send you a similar replacement item as quickly as possible.
Where are you located?
We are in the Paris region in France. More information is available in the General Terms and Conditions.
I still have not received my order. What's taking so long?
We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. You can, however, trace your order and see where it is at any time. If you still feel you need help tracking your order or would like to inquire about your order, please use our tracking page:
Do you have a refund policy?
We do our best to resolve any issues our customers may encounter with their online items. If you still wish to receive a refund on your order, we can of course grant it to you, provided the appeal is made within 30 days following the date of the order. For more information, you will find further details in our refund policy.
How can I contact you?
You can contact us by email or directly through our contact platform:
> 07 44 70 43 22